Refund policy

Return & Refund Policy

We accept returns within 14 days of delivery, provided that the piece is unworn, unused, and returned in its original packaging.

To be eligible for a return, the jewel must be in perfect condition, with no signs of wear, damage, alteration, or use. All original packaging, tags, certificates, and accessories must be included.

Custom, engraved, resized, personalized, made-to-order, or specially commissioned pieces are final sale and cannot be returned or exchanged unless they arrive defective or damaged.

To request a return, please contact us at coraurijewels@gmail.com within 14 days of receiving your order. Please include your order number, name, and reason for return.

If your return is approved, we will provide instructions for sending the piece back. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Refunds will be processed once the returned piece has been received and inspected. If approved, the refund will be issued to the original payment method.

Original shipping fees, duties, taxes, and customs charges are non-refundable.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item, packaging, and order details. We will review the issue and offer an appropriate solution.